Privacy Policy | Dr. Snehal Jadhav Physiotherapy Clinic

Dr. Snehal Jadhav Physiotherapy Clinic ("we," "our," "us," or "the Clinic"), located at Sector 20, Kharghar, Navi Mumbai, Maharashtra 410210, India, is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.drsnehalphysio.in or interact with our clinic.

1. Information We Collect

We may collect the following categories of information:

Personal identification information: name, phone number, email address, and appointment preferences submitted through our appointment booking form.
Health-related information: details you voluntarily share about your symptoms, medical history, or condition when booking an appointment or during consultation, used solely for the purpose of providing appropriate physiotherapy care.
Technical information: IP address, browser type, device information, and pages visited, collected automatically through standard web server logs and, where enabled, analytics tools.
Communication records: messages exchanged via WhatsApp, phone, or email regarding appointments or enquiries.

2. How We Use Your Information

Information collected is used to:

Schedule, confirm, and manage physiotherapy appointments
Provide safe, appropriate, and personalized clinical treatment
Respond to enquiries submitted via our website, phone, or WhatsApp
Send appointment reminders and relevant clinic communications
Improve our website and services based on aggregated, non-identifying usage patterns
Comply with applicable legal and regulatory obligations relating to medical record-keeping

                We do not sell, rent, or trade your personal or health information to third parties for marketing purposes.
            

3. Confidentiality of Health Information

Any health or treatment-related information you share with Dr. Snehal Jadhav or clinic staff is treated as confidential medical information. It is used only for the purpose of assessment, treatment planning, and continuity of care, and is disclosed to third parties only where required by law, requested by you in writing, or necessary to coordinate care with another treating practitioner at your request.

4. Data Sharing and Third Parties

We may share limited information with trusted third-party service providers who assist in operating our website, appointment systems, or communication tools (for example, hosting providers or WhatsApp Business services), strictly for the purpose of delivering our services. These providers are only permitted to use your information as necessary to provide these services to us.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect certain website features.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and clinical information for as long as necessary to provide treatment, fulfill the purposes described in this policy, and comply with applicable medical record-keeping and legal requirements.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information, subject to our legal and clinical record-keeping obligations
Withdraw consent for non-essential communications at any time

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not directed at children. Where treatment is provided to a minor, information is collected and processed with the consent and involvement of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The "Last updated" date at the top of this page indicates when this policy was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Address: Sector 20, Kharghar, Navi Mumbai, Maharashtra – 410210, India
Phone: +91 82376 48992
Email: dr.snehaljadhav.physio@gmail.com